How to Manage Towing in Car Sharing?
Unlike theft, towing doesn't remove a vehicle from your fleet for good. Perhaps because of that, managing towing in car sharing rarely gets the systematic attention that theft..
How to Protect Your Fleet from Theft?
Vehicles are the core asset of every car sharing business, and no other incident removes that asset as completely as theft. To protect your fleet from theft, you need to notice..
How to Deal with Smoking in Shared Vehicles?
Smoking in shared vehicles is a persistent problem for every operator, driven by a simple mindset: not my vehicle, not my problem. Customers who smoke in their own car often do..
How to Prevent and Address Vehicle Misuse?
Some of the most expensive rentals in your fleet are the ones that were never about getting from A to B. Vehicle misuse in car sharing, from joyrides to vehicles used as a place..
How to Handle Vehicle Damage in Car Sharing?
Vehicle damage in car sharing is hard to detect and even harder to attribute. No employee checks the car between rentals, customers have every incentive to deny responsibility,..
How to Manage Fuel and Charging Operations?
Fuel and charging look like the same operational problem from the outside. Both drain your vehicles, both require someone to act before the next rental, and both carry fraud risk...
What Are the Best Relocation and Rebalancing Strategies?
Fleet rebalancing in car sharing means moving vehicles from zones where supply has piled up to zones where demand is running short. Left unmanaged, this imbalance compounds..
What Does Effective Customer Service Look Like?
Effective customer service in car sharing is built around two measurable goals: resolving tickets faster, and creating fewer of them in the first place. When a customer contacts..
How to Manage Fleet Maintenance and Costs?
Fleet maintenance is one of the largest ongoing cost drivers in a car sharing operation. What makes it particularly difficult to control is that your vehicles are never in one..