What Are the Best Relocation and Rebalancing Strategies?
Fleet rebalancing in car sharing means moving vehicles from zones where supply has piled up to zones where demand is running short. Left unmanaged, this imbalance compounds..
What Does Effective Customer Service Look Like?
Effective customer service in car sharing is built around two measurable goals: resolving tickets faster, and creating fewer of them in the first place. When a customer contacts..
How to Manage Fleet Maintenance and Costs?
Fleet maintenance is one of the largest ongoing cost drivers in a car sharing operation. What makes it particularly difficult to control is that your vehicles are never in one..
How to Monitor Fleet Health with Data?
As an operator, you need to track which vehicles are currently available for rental and which are at risk of going offline soon. We call this "fleet health monitoring", a process..